Instructional Design
As an Instructional Designer, I have led a range of large-scale projects, predominantly for the healthcare, aged care, and disability sectors.
The following are examples of key projects, including summaries, process descriptions, and images.
Scroll to the bottom of this page for information on accessing examples of my work.
Aged Care Library
The Aged Care Library
The Aged Care eLearning Library is a comprehensive CPD workforce training product I built from the ground up at etrainu, managing the full instructional design lifecycle from initial research and curriculum mapping through to subject matter expert engagement, course development, quality assurance, and market delivery.
The library delivers essential training for the aged care and support sector, covering a broad range of topics including administration, compliance, person-centred care, cultural safety, diversity and inclusion, and clinical training materials for Registered Nurses.
Design approach and methodology
I applied a hybrid ADDIE and Action Mapping methodology to develop a curriculum aligned to complex regulatory frameworks, including the Strengthened Aged Care Quality Standards and the new Aged Care Act. My pedagogical approach centres on adult learning principles, favouring scenario-based and narrative-driven learning with embedded reflective practice to contextualise complex theory through real world application. Creative storytelling sits at the heart of the library’s design, ensuring that content is not only compliant but genuinely engaging and memorable for learners.
The library was designed with a strong foundation of person-centred, rights-based care principles. I championed this model from the earliest stages of development, integrating it into the library’s foundation even before the full details of the Strengthened Standards and the Statement of Rights were publicly released. This approach reflects my commitment to human-centred design practices and improved outcomes for vulnerable people.
Accessibility and inclusive design
A key priority throughout the project was designing for accessibility and inclusion. All materials comply with WCAG accessibility standards and were developed with careful consideration for the significant number of culturally and linguistically diverse (CALD) workers who comprise the aged care workforce. The library also supports neurodiverse learners and those with varying levels of digital literacy, applying Universal Design for Learning principles to ensure genuinely inclusive learning experiences.
Collaboration and stakeholder engagement
Developing the library required extensive collaboration with clinical Subject Matter Experts, graphic designers, quality assurance officers, marketing teams, and external stakeholders. I shaped the creative and pedagogical vision of the product suite, guiding a multidisciplinary team to execute the creation of a comprehensive library of educational assets, including in house video content, graphic design assets, and creative storytelling approaches designed to drive behavioural outcomes for healthcare workers. I also led the Aged Care content roadmap to ensure product planning remained responsive to the rapidly changing needs of the sector.
Navigating sector reform
The library was developed during a period of once-in-a-generation sector reform driven by the introduction of the new Aged Care Act. This required me to deeply immerse myself in public policy, legislation, and regulatory standards, strategically extrapolating from available information to build a curriculum that anticipated evolving requirements. The result was a product that achieved high adoption in a relatively short period and positioned etrainu competitively in the aged care training market.
Multimedia and video production
As part of the library’s development, I leveraged my background in film and video to establish in-house video production capabilities at etrainu. This involved building production infrastructure, training staff in video production techniques, engaging external videographers and editors, and implementing an online video content platform leveraging asset libraries and AI tools for scalable animation content. These capabilities extended beyond my own product and contributed to broader organisational capacity.
For detailed examples of my instructional video work, check out my Film and Video portfolio page.
Aged Care Microlearning
The 5 Minute Bites Microlearning Library
The Aged Care 5 Minute Bites are a suite of innovative microlearning modules I designed as part of the broader Aged Care eLearning Library at etrainu. These bite-sized learning experiences were specifically designed to support just-in-time learning in the flow of work, recognising that aged care workers operate in high-pressure environments where time for extended training is limited.
They represent the intersection of eLearning and practical job aids, giving workers fast access to key practical learning for essential skills and critical tasks.
Design rationale
The Bites were developed in response to a clear need for flexible, accessible content that could be integrated seamlessly into the daily routines of busy care workers. My approach recognised that today’s learners need focused, easily digestible content they can access when and where they need it most. Each module distils complex care concepts into concise, engaging formats that build practical skills through creative, focused delivery.
Impact
The 5 Minute Bites demonstrated that effective microlearning can drive genuine engagement and capability development in workforce training. They provided etrainu with a differentiated product offering that addressed the practical realities of learning in care environments, supporting both individual learner development and organisational compliance goals. This offering has since been integrated into several more libraries.
Complex Care Redevelopment
Essential Skills Complex Care Redevelopment
I led the redevelopment of the Essential Skills Complex Care disability training library (a CPD library developed in partnership with etrainu), elevating existing content to align with the NDIS High Intensity Support Skill Descriptors.
This project was undertaken in direct response to collated customer feedback and to reduce customer churn. Qualitative analysis of feedback identified a need for more relevant, accessible, and engaging learning materials for disability support workers operating in complex care environments. Linguistically diverse and ESL learners were identified as a priority target demographic.
Approach and scope
The redevelopment involved remapping existing content against current NDIS Practice Standards and Quality Indicators, identifying gaps and opportunities to improve relevance, accessibility, and learner engagement. I designed a suite of updates and additional resources built to reduce customer churn and better serve the needs of frontline disability support workers. The project required balancing the retention of valuable existing content with significant enhancements to structure, accessibility, and pedagogical approach.
Remapping the content involved separating the library into discrete clusters, grouped by content, eg Asthma Management, Oxygen Management, etc, became part of the ‘Respiratory Support’ cluster. This allowed me to pull out relevant theoretical and anatomical information into foundational courses for each cluster, reducing repetition, bloat, and seat time for learners whilst ensuring essential compliance needs are still met.
Inclusive design for diverse learners
A central focus of the redevelopment was improving outcomes for linguistically diverse learners. The updated library includes a range of resources and design decisions specifically built to support CALD workers, ensuring that complex care concepts are communicated clearly and accessibly. All materials were designed to ensure compliance with WCAG.
To support the goal of linguistic accessibility while reducing content bloat, I proposed a searchable glossary of terms as an additional resource, with single-sentence plain-language definitions and pronunciation guides for all clinical and technical terminology in the library. This offering will now be integrated into etrainu’s other care and support libraries.
Outcomes
The redeveloped Complex Care library delivered measurable improvements in learner engagement and product relevance, directly addressing the customer feedback that initiated the project. Customer Success has reported significant enthusiasm for the ongoing project and cited the release of the first updated cluster as a valuable tool in preventing churn.
Working in Childcare
Working in Childcare
The Working in Childcare course was developed as part of the Gateway to Industry Schools Program. It targets teenagers and young adults who may be considering careers in the childcare sector. It is designed to provide honest insight into the sector and the day-to-day of working in childcare to help the user decide if they want to learn more about the career path.
Rapid iteration and collaborative design
This project brief required rapid turnaround, so I chose an iterative design methodology to support a quick build concurrent with research and content development.
I did this by leveraging AI to quickly develop several outlines with varied approaches for stakeholder submission, then engaged in my sector research and early content writing while the review process was underway.
I also worked closely with the graphic designer to develop a visually compelling, highly interactive approach that could be easily adapted to last-minute changes. This involved pre-generating a series of simple, animated characters for the user to encounter in scenario-driven interactions. This approach allowed me to wireframe and write content flexible to the design and to engage with the graphic design process reflexively.
Outcome
The result of this process is one of the funnest, most creative courses I have had the pleasure of building. The younger target demographic, non-didactic content, and the subjective nature of the project’s purpose left ample room for play. This course utilises interactive storytelling to take the user on a journey through their first day working in childcare, including the scenarios and people they might encounter, giving them a holistic view of the sector and fulfilling the project brief.
Try the courses
For a more in-depth exploration of my work, you can access a selection of live, privately hosted courses that offer a diverse sampling from the above projects.
These courses are password-protected and intended for portfolio use only.
If you wish to request access, please use the Contact button. If you already have the password, you can navigate to my work using the View courses button.